The 4 Elements That Makes Up A Personal Computer System

There are 4 elements that make up a personal computer system: the user, software, hardware and the electricity all working together for the whole system. Each of these elements is essential to the system itself.

The user is the person’s who perform the task using the computer system. The nature of the task depends upon the application program or software that is needed to perform the task. The software that the user used requires certain hardware components to function properly.

The hardwares of the personal computer system are made up of its equipment that are usually connected (the computer, monitor, printer and so on). It is defined as hardwares because you can physically touch these components. The programs are called softwares since their function can only be used when the computer is turn ON. Software is a set of coded instructions that the computer uses in order to carry out the user’s tasks.

The user can only use the computer when it is turned ON. Without any electrical power to run through the personal computer system, it will not function. The ability of the personal computer system to control its components is through a series of on/off signals.

Here is how it works, when a user tries to type a document or a letter using his/her personal computer. The first thing the user do is to turn ON the power for the computer. Choosing a Word Processor software in order to write the document. The user uses the hardware such as the keyboard to write the content of the document; the typed document is then displayed onto the monitor screen. After the user finished writing his/her document. The user will use the software to instruct the printer to print the document. The software works together with the hardware components (the keyboard, monitor and printer) to accomplish the task that the user requested.

All of the four elements: the electrical power, hardware, software and the user work together to make up a personal computer system.

Top Ten Signs of Poor Customer Service

Here it is – The Top Ten Signs of Poor Customer Service!

Drum roll please.

Number 10

An Us vs Them Mindset. This person thinks that Customers are out to get him or her. They feel the customer decided to wake up that day and "mess with me for no reason." This also includes the "Poor me" and the "I hate my _____" (insert job, life, spouse, etc) person who feels that everyone is out to get them.

Number 9

Poorly trained staff. Yep. It seems to be everywhere. And I hear the same things all the time. "I do not have time to train" or "I train them and they quit" or "I want to try them out for awhile before I train them." These are poor excuses. Heck, I've even used the "try for awhile" one myself. You know what? There is no excuse for poorly trained staff. If you are the person responsible, you need to take a look at your paycheck. It represents payment for services rendered as a Professional! Not an amateur.

Number 8

Stiff, forced or awkward answers. When they speak it sounds like a teenager trying to explain why they came home late. ("Uhhh, you will not believe it man.") This is a lack of confidence in the product, poor training (see above), lack of skill or lack of aptitude. You can fix the confidence by learning the product, fix the skills with practice (role play, scripting) and conduct ongoing training. You can not fix the aptitude. There are some people who do not have the inner social, educational or people skills needed to work in the field of Customer Service.

Number 7

Uncommitted to the field of Customer Service or to the Customer. Very obviously especially when you ask them how long have they been there and they say something like "3 years" and yet the skill set they have belongs to a "day one never been in Customer Service" employee. That tells you something about them. I mean, you gotta figure they have about as much interest in becoming professional Customer Service people as a fish learning to fly. If they have not asked about training, company plans and their role in the big picture, they are telling you one of two things.

1. The place you work is sending a signal that everyone will work here will never progress beyond where they are now, so why bother.

2. They do not care to invest in themselves to become better at what they do.

And not committing themselves to the Customer by working to resolve situations is a big signal as well. These people throw their hands up at the first sign of trouble and say things like "I can not deal with this person" or "Why is everyone rude?" Some reasons for this behavior could be they feel as if they do not have the support or tools necessary, or they do not see the results that they expected from previous situations.

Number 6

Personnel are not Customer focused. They are instead focused on preservation. They want to preserve their status, position, seniority, etc. They very rarely extend themselves or reach out to customers.
It is a naturally occurring growth. Unfortunately, it's a cancerous growth. And you may need to remove it. Help them see that by continuing to perform in this manner that they are actually limiting them and not keeping anything. In fact, when there are rough waters, these are the first people you jettison as "dead weight."

Number 5

Customers have to ask for action to take place. It's called cattle prod Customer Service. They have to prod the personnel to get any action. And even then, may not get anything at all. In fact, they could possibly start a stampede! Anytime your customers are pushing your staff to get something done, something is wrong. And it's not the Customer!

Number 4

Frequent interruptions. Telephones, other employees, customer after customer, too many duties, not enough time, oh there are so many causes of interruptions. It is a symptom of our times. Just because computers and email and texting work fast, with no complaints, we expect our Customer Service to be the same way. Folks, it just is not so. No matter how many computers you have that hum, phones that ring and texting that flashes, if you do not have the human element in place, it's not going to work.
People need the human touch. It's that little warm feeling that comes from interacting with someone face to face.
What I am really trying to say is this.

HAVE ENOUGH STAFF! Not just enough, I mean enough.
Enough means no extra waiting, no wandering Customers, no standing in extra long lines, no "can not answer that question because I do not have time" and many other examples of being understaffed or "just enough" staff. Then have the processes and systems in place to back up your staff. And train them.

Number 3

In tense situations we raise our voices, flail our arms sometimes and generally have an effect on an entire area. Not moving the parties involved to another area is a sign of poor Customer Service. People know when something is not quite right. We sense it. It spreads from person to person without the need for speaking. It is obvious when we see it. In many cases, we feel there is a need to "stand your ground" with the Customer. Does that include include doing it at the front counter, reception area, parking lot, etc …? Why not move the Customer and you to an area that has some semblance of privacy and you can then air out your differences? It would definitely improve your image and other Customers perceptions.

Number 2

Unhappy people. That's right, unhappy people in your Customer Service department. They are there. And for whatever reason they are unhappy. Spouse, family situations, medical, you name it. And it bleeds over into their performance and to your Customer. If you are unhappy, do something about it. Talk to someone, get help! We already know you are unhappy! Let's work this out together so that we can conduct our business as Professionals! If you are unhappy because you are in Customer Service, then get out of it. Find a career you can be happy in. We'll manage without you. (In some cases, way better without you)

Number 1

Poor Attitude. What can I say? It's an internal thing. You can not fix it from the outside. People have to see it for themselves, change it for themselves. You wish you could push their attitude adjustment button; it just does not work that way.

If you are the person with the poor attitude, then do something about it. The rest of us are tired of it.

There they are! The Top Ten! If any of these fit you, your department or your life, Get After It!

How to Handicap a Harness Race – A Simple System to Pick Winners at the Trots

Whether betting on trotters or pacers, if you want to make the most of your bets at the harness races, it is best to stick with a system, even if it is a simple one. Obviously, the more you learn about harness racing and handicapping, the better you'll do, but if you want something easy to get you started, here are a few good tips about harness that that you can use in a systematic method to pick harness winners .

First of all, in harness racing, the length of the track is very important because it determines how far each horse has to race and may give a big advantage to some horses. While most dashes, as they are called in North America, are a mile long, the tracks vary in length from a half mile to a mile. Half millers often give a big advantage to horses starting from the inside positions. It is very rare for a horse starting from a post position farther from the rail than the 5 post to have much of a chance on a half mile track.

The horses in outside posts do sometimes win, but that can be for one of several reasons, if they are far superior they have a chance, or if there is trouble in the race, like an accident or horses breaking stride, an outside horse sometimes wins. Otherwise, when handicapping half mile tracks, pay particular attention to post position and biases. Good past performances now supply an index which supplies that information in the form of a percentage. No matter how long the track, it is always a good idea to check the post position statistics. If you have little knowledge of picking winners, sticking with favorable posts is a good place to start.

The next step is the driver and trainer. While some harness drivers joke that they are just a passenger, if you read the statistics on the drivers, you'll find that some win up to three times as often as others. The same may be said of trainers. That information is usually posted right beside the driver and trainer names. A horse in an inside position with a good driver is starting to look like a good bet, is not it?

Harness horses, like all athletes, need to be in top condition to compete. What is the best way to find a harness horse in good form? Look for a horse who finished within two lengths of the winner in its last race or who posted the fastest time of any horse in the current race in one of its last two races. When you put the combination of a good post position together with a competent driver and trainer and a horse who is showing good form, you will have plenty of winners using this simple harness racing system.

Classification of Servers

Server is a program which runs on a computer like a service and it fulfills the requirements of other programs which are not installed on the same PC.

Server Computer

This is a computer that is linked with other PC’s or devices and provides necessary network services to the users within an organization or outside users. There are different types of operating systems of hardware which drive or run the server and they are known as server platforms.

There are various types of servers used according to the use. We can discuss on different types of servers as:

Application Servers

An application server is a machine that does the work of connecting two databases or applications. It works like a middleware as a connection medium for two applications. If we take an example then these are the (middleware) products connecting a database system to a web server. Many organizations which are working on and providing various support services like server support, network management, IT management etc. are using different application servers.

Audio-Video Servers

They provide the multimedia features to the websites and allow them to program the streaming content. For transferring data the streaming technique is used and it can be processed steadily and continuously. It is popular today because many users don’t have fast access to download the content quickly. For better streaming the receiver’s side should be able to convert the data into sound and graphics.

Chat Servers

The chat servers allow the users to transfer the data or information within an environment which is similar and offer immediate discussion features. These are working on a real-time technique means immediate response. We can understand it by taking an example of a real-time operating system which responds quickly after getting an input.

FTP Servers

These are one of the Internet features which allow the users to transfer the files securely between the PC’s. The FTP Servers can move one or more than one files providing file security.

Fax Servers

The fax server is software which runs on a server with some fax modems. These are attached with the telephone lines and are capable to transmit the documents as they are to the receivers end. They can receive the information to their own side as well.

Groupware Servers

These servers let the users to interact and work together in a virtual location. They can collaborate together with different locations simultaneously.

IRC Servers

It is also like a chat server. What we chat is depends on the internet relay chat servers, it is like a network allowing the users to chat via different chat servers.

Mail Servers

The mail servers mainly store and move the electronic mails with different networks via LAN, WAN through the Internet.

Proxy Servers & Web Servers

A proxy server works as an intermediary or a computer system which allows other clients to connect with indirect network connections to other network services.

Web server is the hardware and the software which helps and allows the content and information over the internet.

The above information can be useful to those who are studying about servers and also seeking information about managed IT services as well.